Returns and Replacements

The right of withdrawal is regulated in Article 38 of the Consumer Rights Act (hereinafter: the Act). Pursuant to Article 38(3) of the Act, the right of withdrawal from a contract concluded off-premises or at a distance is not granted to a consumer with respect to contracts in which the object of performance is an item that is not prefabricated, manufactured to the consumer's specifications or intended to meet the consumer's individualized needs. 
Article 16(c) of Directive 2011/83/EU prohibits national legislation from establishing a consumer's right of withdrawal from a contract providing for the delivery of goods manufactured to the consumer's specifications or clearly individualized.